Registration Email in spam folder

[kenshin737]

Hi... the registration email sended the new user arrive in spam folder for the next server:

us_US language
 
yahoo.com and gmail.com work but hotmail.com not is working

es_ES language

none server work, all the emails is send to the spam folder.

somebody can help me?

[_CONEJO]

Hi kenshin737,

Unfortunately there's nothing we can do from our side. The problem is that some email servers (as gmail/hotmail/yahoo), block or mark as spam valid emails (as yours), some emails has more probability to be marked as spam than others. This is probably because you're in a shared server and someone else on the same server used their email server to send spam (anyway, being in a shared server increase the probability of being marked as spam than having a dedicated server). If you're in a dedicated hosting, maybe your IP was marked previously as a spammer.

Maybe you could talk to your hosting company to be moved to another email server.

[kenshin737]

Hi, how are you ?

I have a vps account with knownhost.com and the next blacklisted check tools is ok:

http://whatismyipaddress.com/blacklist-check
http://mxtoolbox.com/blacklists.aspx


a. I use the Spanish language or code es_ES language on the site
b. I used text/plain and text/html, I've also used emails templates
c. I have noticed that increases the probability of the email is detected as spam when using the Spanish language.

The code source of the email received show text/plan and text/html

What will be the problem?

[_CONEJO]

Hi kenshin737,

Since you're receiving some emails, your email server is not blacklisted but spam filter doesn't work like that. It works on "points" (more or less, the reality is that they use Bayes theory, but for this example it's better to think in points).

Let's say, you have several key parts to score in an email (from 0 to 10 each):
- Server's ip
- Server's address (addres@yourdomain.com)
- Keywords in subject or body (words such as buy, shop, viagra, enlarger your penis, ... etc)
- If it has links in it or not.
- "Template/shape" of the email (if it's only text, or only an image attached, ...)
- If it has attachment
- If something known as bad is in the content (such as a link to a known malware website).
- ...

If the spam filter is a good one, it could take more consideration, for example, the language of the email. (It's strange that if all your previous emails are in english, you suddenly received an email in spanish).

Each key point is rated from 0 to 10.
For example, is the IP is from Russia or China, it probably get scored high, maybe a 7 or higher.
If the word "viagra" is in the email, then you add another 10 points
If it has a link to a shop, add another 10, but if the link is to a website then 5 for example.
...
Later the filter sums everything (ip score+ word score + links score + ....) and if the score is too high, then it's marked as spam.


For example, you could send an email to a friend and pass him a link to a funny website, it will be delivered. But if instead, you pass him a link to a to to buy viagra an the subject of the email is "BUY VIAGRA", you'll probably be tagged as spam.



All this being said, your server's ip might have a high score as a spam ip (even if it's not blacklisted), since you're un a VPS, means that the same IP is shared with other people. Shared IPs/servers are not good as email servers. You should ask your hosting company/internet/forums help with the configuration of your email server. Maybe there's something it's not correctly configured (for example, if you have yourdomain.com and yourdomain.net, and are mixing up both domains). In some cases, you need to validate your server to enter a "whitelist".

[kenshin737]

Hi, thanks for te reply. 

One question.
1. in the source code of the emails sended the field "FROM" is osclass@www.mydomain.com

it email not is valid
i see it in /oc-includes/osclass/utils.php in LINE 300

is it sender "FROM" field requiered? should I change it for a valid email address ? example info@mydomain.com ?

and other question... where i can submit my server ip address for whitelisted ?

[byteGator]

Today I just realize that a lot of my email was marked as spam by google.
Now all my registration mail are marked as spam.

This email problem really make a PITA.

Regards

[Hello]

same problem with me any solution my hosting company blocked my account 2 times now what i do pls help

[Ashok Bhamla]

Hi kenshin737,

Since you're receiving some emails, your email server is not blacklisted but spam filter doesn't work like that. It works on "points" (more or less, the reality is that they use Bayes theory, but for this example it's better to think in points).

Let's say, you have several key parts to score in an email (from 0 to 10 each):
- Server's ip
- Server's address (addres@yourdomain.com)
- Keywords in subject or body (words such as buy, shop, viagra, enlarger your penis, ... etc)
- If it has links in it or not.
- "Template/shape" of the email (if it's only text, or only an image attached, ...)
- If it has attachment
- If something known as bad is in the content (such as a link to a known malware website).
- ...

If the spam filter is a good one, it could take more consideration, for example, the language of the email. (It's strange that if all your previous emails are in english, you suddenly received an email in spanish).

Each key point is rated from 0 to 10.
For example, is the IP is from Russia or China, it probably get scored high, maybe a 7 or higher.
If the word "viagra" is in the email, then you add another 10 points
If it has a link to a shop, add another 10, but if the link is to a website then 5 for example.
...
Later the filter sums everything (ip score+ word score + links score + ....) and if the score is too high, then it's marked as spam.


For example, you could send an email to a friend and pass him a link to a funny website, it will be delivered. But if instead, you pass him a link to a to to buy viagra an the subject of the email is "BUY VIAGRA", you'll probably be tagged as spam.



All this being said, your server's ip might have a high score as a spam ip (even if it's not blacklisted), since you're un a VPS, means that the same IP is shared with other people. Shared IPs/servers are not good as email servers. You should ask your hosting company/internet/forums help with the configuration of your email server. Maybe there's something it's not correctly configured (for example, if you have yourdomain.com and yourdomain.net, and are mixing up both domains). In some cases, you need to validate your server to enter a "whitelist".

I am using SMTP server and still i am getting mails in spam folder in hotmail, other mails oky like gmail oky but hotmail spam folder.
I am using sendgrid.

[Ashok Bhamla]

I got solution, if you are using shared hosting then it reflect in spam folder its hosting company issue they cannot manage resources.
For that you need to use SMTP server. i had same problem i am using Mailchimp and amazon ses for mailing now its fine.