Osclass Market discussion

[frosticek]

Hi guys,
Today I was going over the market and found that there was approved well know theme on forums - Infinity. I was really confused about this, because there were really lot of people they were complaining that they were cheated by this developer, they paid for custom work that was never finished, there was no support provided. Many threads complaining about this developer were locked by _CONEJO, main theme thread was locked by it's author to avoid complaints.

Example:
http://forums.osclass.org/themes/a-bad-old-story-about-ibthemes-com/
http://forums.osclass.org/themes-26/infinity-theme-discussion-board/
http://forums.osclass.org/themes/ib-themes-os-class-scam-don't-buy/
http://forums.osclass.org/themes/ibthemes-com-please/


What do you think about it guys? I am 100% sure that _CONEJO knows what he did approved on market so no excuse that "Sorry I did not know...".

//Edit: I have modified title as previous one looked too aggresively

[_CONEJO]

We really think about approving this one in the market (no, it wasn't my call, I do not approve everything that goes into the market, there are more people in the team).

All the post you paste here are from last year, we didn't read/heard recent complaint about it, so maybe it has changed or maybe no, what you should care about is that if the theme doesn't work and the author doesn't give you support we refund you the money and probably ban the author from the market. Is that simple.

If you have a problem with a particular item or author, please contact the author through the market.

Do not make this personal, it wasn't me who decided to approve this theme or this author. I'm tired that every time you post about Osclass team is to complaint and to attack.

[frosticek]

@_CONEJO
I am sorry you think my position for osclass team is negative, but usually you do not reply on some post "you did this very well". Most of comments are if you have question about something or you do not agree with something. I though forum is for discussion, even postive, even negative...

On the other side, if I send you some ideas or tips for improvements (that would not be beneficial only for me), then I get no answer or you ignore that so I am not sure what do you expect.

[_CONEJO]

Ideas and improvements should be published in uservoice : http://osclass.uservoice.com/
If there's some code (ie. you've already worked on the idea), send a pull request to our github : https://github.com/osclass/Osclass

Unfortunately we can not reply to all the messages we received if not done through the proper channels, even with that, we sometime miss some messages.

[fre2mansur]

useless uservoice.com I posted more ideas and improvements and bugs, nobody care anything no replay, no comments, I think osclass team not working professionally. need to improve the osclass. not market. we get 3.5.7 for mostly for market update.

we cant search any market plugin in admin instead of using pagination,
filter by category not working second page
50 plugins to show button on manage plugin we have to set cookie.
now we have tabs in manage plugins (available plugin, market plugin) useless, need to (installed plugin, disabled plugin, uninstalled plugin).
need custom fields order drogdrop.

I posted all ideas 3 month before.

[Aficionado]

Ideas and improvements should be published in uservoice : http://osclass.uservoice.com/

Uservoice is useless and really bad. Not sure why you insist to use something YOUR followers webmasters don't like.

[_CONEJO]

Ideas and improvements should be published in uservoice : http://osclass.uservoice.com/

Uservoice is useless and really bad. Not sure why you insist to use something YOUR followers webmasters don't like.

Tell me, what could be use instead

[Aficionado]

Tell me, what could be use instead

You have asked me before and i have answered. In the Forums is it CLEARLY shown what is needed.

[_CONEJO]

Exactly where in the forums?

[Aficionado]

Exactly where in the forums?

I will not continue this, sorry. OT also.

[dev101]

I was little surprised myself, too. I mean, after some serious claims this was not a joke. Thanks to PayPal resolutions, people (not one, several) got their money back. This surely wasn't a light decision.

However, I don't wish to be strict/exclusive - if all disputes were resolved and dust has settled, things may be different now.
Simply, because Market purchasing system operates via 3rd party, and it is automated, you cannot be tricked for the theme itself.

Regards
dev101

[Web-Media]

From my point of view y can see  2 things (Problems) (in the forums && market ) :
1.Complaints about authors .. unfinished jobs .. etc .
2. Stealing the work  . (obvious copy paste ).
As far y can see  :
1: can be a simple solution :
  Some osclass market good practices :
  a. Theme or plugin should not be approved if previous  sold elsewhere but the osclass market .
(OR )
    a.1 Longer process of approvement (1 month +) if previous sold elsewhere . (prove that there is no complains about the work) or problems are solved .
  b. Theme or plugin should be retired (suspended) (or other form of punishment) from the market if author sell  item(theme  &plugin) elsewhere ,being listed also on the market . 
 c ... other ideas
2. Osclass market helpdesk ,support && arbitrage  for conflicts between developers .
  conflicts should be solved Only  && only on osclass market arbitrage page.
  (since every non solved conflict become a post in the forum and damage osclass reputation ( theme being approved ,plugin  ), also hurts users and other developers .
   If arbitrage  solution available and conflict lands on the forum . ban ... ban .. ban from market and forum the "trouble user" .
We need an eagle eye here in the forum well connected with the market .
I will use this oportunity for making a complain about the market
  fancybox  images  are too small "640px; xx 480px"; . we need larger images  for better  theme and plugin details .
@Aficionado is wright :
Uservoice can be a board in the forum . since all users lands here will be  easier to gather ideas and  do some  important debates  here .
Also Issues board can be usefull  here in the forum before issue lands on github .!
Thanks .!
 

[_CONEJO]

From my point of view y can see  2 things (Problems) (in the forums && market ) :
1.Complaints about authors .. unfinished jobs .. etc .
2. Stealing the work  . (obvious copy paste ).
As far y can see  :
1: can be a simple solution :
  Some osclass market good practices :
  a. Theme or plugin should not be approved if previous  sold elsewhere but the osclass market .
(OR )
    a.1 Longer process of approvement (1 month +) if previous sold elsewhere . (prove that there is no complains about the work) or problems are solved .
  b. Theme or plugin should be retired (suspended) (or other form of punishment) from the market if author sell  item(theme  &plugin) elsewhere ,being listed also on the market . 
 c ... other ideas
2. Osclass market helpdesk ,support && arbitrage  for conflicts between developers .
  conflicts should be solved Only  && only on osclass market arbitrage page.
  (since every non solved conflict become a post in the forum and damage osclass reputation ( theme being approved ,plugin  ), also hurts users and other developers .
   If arbitrage  solution available and conflict lands on the forum . ban ... ban .. ban from market and forum the "trouble user" .
We need an eagle eye here in the forum well connected with the market .
I will use this oportunity for making a complain about the market
  fancybox  images  are too small "640px; height: 480px"; . we need larger images  for better  theme and plugin details .
Uservoice can be a board in the forum . since all users lands here will be  easier to gather ideas and  do some debates  here .
Thanks .!

1.- We don't want to limit the items and be exclusive to the market, you could sell them in our market, in your own webpage or in other markets (envato,...). You are free to sell your plugins wherever you want, we do not penalize you for that.

2.- It's in our ToS and we enforce it, we actively enforce that support is given only through the market page, that way we could have a record in case of a dispute. If a developers tries to offer support through a dedicate page of their own or their own email, we ban the developer from the market. If the developer does not provide support (we're talking about errors and bugs, not customization work), it gets banned from the market (already happened).

So if the developer does not behave correctly (tries to move outside the market), doesn't gives support (again, we're talking about errors in the plugin or theme, not that you want to modify something),... the developer gets removed from the market. We test all plugins and themes, so we could guarantee a minimum quality, but some times we also miss some issues with the plugins and themes. We work actively with the developers and guide them into fixing those issues. In the case you bought some item from the market, found some issues with it and the developer doesn't fix it, we refund you the money.

[Web-Media]

Not to be exclusive to the market, but sometimes developer lands on the market with bad reputation ,and "clean" his reputation on the market , like frosticek mentioned .
Posts keep landing on forum about some bad developer practices . 
 1.a ,1.b  where for  keeping the developer on right path ... but as you said the solution is :
 

Code: [Select]

"2.- It's in our ToS and we enforce it, we actively enforce that support is given only through the market page, that way we could have a record in case of a dispute. "

Some practices : Envato Help Topics :
https://help.market.envato.com/hc/en-us/categories/200211980
however :
Developers should  have  Copyright Ownership proof .
Do some legal actions .
Not to flood the forum with posts ( xxx developer stole my code ) .
Some reading about software copyright :
https://en.wikipedia.org/wiki/Software_copyright
https://en.wikipedia.org/wiki/Copyright_infringement

 

[frosticek]

- exclusive market does not work nowadays
- keep communication in market thread is sometimes hard, people often ask email from you to fasten communication. I think it would be better to have in ToS, if customer request different way of communication, he is aware that in case of problems osclass market cannot support on this
- it would be nice to improve market, i.e. if you reply to messages, you will realize that message textarea is very small by default and you need to increate it every time you reply to someone