Doesn't osclass team take any action on themes with errors?(decent mobile theme)

[SteveJohnson]

I recently purchased the Descent mobile theme (http://market.osclass.org/plugins/mobile/decent-mobile-theme_518) from the osclass market. .. and it's call button does not work.

On contacting the developer, he's asking an additional payment, saying that this is a custom modification.
The call button is clearly not a custom modification, but a function given in the theme itself and it just doesn't work.
Isn't there a quality check done before submission to the osclass market?

Isn't there something that can be done about it?

[frosticek]

@stevejohnson
You should contact osclass team directly for clarification...
There is quality check, but from my experience it is not about functionality, they are mostly checking code how it is written.

[SteveJohnson]

Tried to contact them, it's been over a week and they haven't written back.

[_CONEJO]

Dear SteveJohnson,

I can't find any email from the same email as your profile in the forums, nor in the market. Please write to info@osclass.org from the same email that you made the purchase, add any information you have about this issue to help us review your case.

Regards

[SteveJohnson]

Dear SteveJohnson,

I can't find any email from the same email as your profile in the forums, nor in the market. Please write to info@osclass.org from the same email that you made the purchase, add any information you have about this issue to help us review your case.

Regards

..done, sending email now

[ezybusy]

I recently purchased the Descent mobile theme (http://market.osclass.org/plugins/mobile/decent-mobile-theme_518) from the osclass market. .. and it's call button does not work.

On contacting the developer, he's asking an additional payment, saying that this is a custom modification.
The call button is clearly not a custom modification, but a function given in the theme itself and it just doesn't work.
Isn't there a quality check done before submission to the osclass market?

Isn't there something that can be done about it?

I will simply not agree with you. The Decent mobile is a well coded plugin which works perfectly as described by the author.

I will agree that support team isn't that ready to help sometimes, however you may also try as hard as possible to do any customisation on your own.

I also had difficulty making the call button work as well as the picture upload option.
But upon upgrading the version of my android phone everything seemed to worked perfectly. Even from my browser the call button works great.

Therefore I wouldn't flag that plugin as a faulty one, as I also don't agree with those negative reviews posted on the plugin page in osclass market.

I did gave negative comments for that plugin before; but that was out of anger for poor support. But i quickly realized that the plugin was indeed a piece of art which I will highly recommend to everyone.

[ezybusy]

I will rather recommend that everyone that develops a plugin or theme and makes it available on the market should make sure that he/she has the necessary time and strength to provide adequate support to those who are going to use it.
Developers should also try as much as possible to anticipate potential users customisation needs and include them in a well writen documentation in order to make implementation easy.

[SteveJohnson]

I also had difficulty making the call button work as well as the picture upload option.
But upon upgrading the version of my android phone everything seemed to worked perfectly. Even from my browser the call button works great.

....are you sure you understand what you're talking about? On updating your android your theme's code started working?
It works magically for you - good.

[_CONEJO]

As far as I know, the call button link works as it follows the RFC 3966 ( https://tools.ietf.org/html/rfc3966 ).
So it depends on the browser to correctly interpret or not the link, updating your browser or OS may fix the issue.

On the other hand, it's strange that a "modern" browser (mobile or desktop) doesn't support this feature. Some for file upload, android 2.2+ (webkit based browser) should have the issue fixed, other browser may not work correctly. Here's and old list of supported browser (from 2014) : https://viljamis.com/2012/file-upload-support-on-mobile/

[SteveJohnson]

As far as I know, the call button link works as it follows the RFC 3966 ( https://tools.ietf.org/html/rfc3966 ).
So it depends on the browser to correctly interpret or not the link, updating your browser or OS may fix the issue.

On the other hand, it's strange that a "modern" browser (mobile or desktop) doesn't support this feature. Some for file upload, android 2.2+ (webkit based browser) should have the issue fixed, other browser may not work correctly. Here's and old list of supported browser (from 2014) : https://viljamis.com/2012/file-upload-support-on-mobile/

I think we're talking two different things. I guess what you're referring to is the "tele:XXXX" function for HTML in the browser for mobile devices.
However, i'm talking about the number value that is placed into the call button. The mobile theme get's the value from a field made by the mobile theme. Osclass does not have an inbuilt field for telephones, most of the people use custom fields whose value does not go into the call button. ---> I have solved this btw But most of the users who don't have any technical knowledge will have a hard time doing it - why ask money for your default function?

 Stated in the description here - http://market.osclass.org/plugins/mobile/decent-mobile-theme_518

Point 1 states "Admin Controle Panel" -- This feature is not present in the theme
Last Point states "Touch to call and much more"  -- I don't think the seller should ask additional money for a default function.

Also as stated in the the email, the theme gives an error (in the no. of items of the user) when a post is made from an unregistered user --> not solved yet

PS  ? - https://play.google.com/store/apps/details?id=com.osclassmobile&hl=en

[_CONEJO]

I'm not sure I've followed you,

1.- The link to call works, it uses the user's phone in user's profile page and listing page. It works without any modification. If, for some reason, you use a plugin or a custom field to save a different telephone for each listing, then, you have to made some modifications, and the developer is not required to do them for free.

2.- In your admin panel, under "Plugins > Decent mobile theme" it appears the "admin controle panel", so again, this feature is included in the plugin. Also, in the plugins' dashboard, if the plugin is installed, it appears a "configure" buttons, that redirect to the control panel/settings configuration of the plugin.

3.- You are right, developers should not ask money for features that should be included in the theme or plugin. But as stated before, in this case, it works out of the box. If you use the phone field of the user's profile, it should work fine.

[SteveJohnson]

I'm not sure I've followed you,

I see, my bad i didn't consider the possibility of inputting the number from the user's profile. The phone field is solved then.
There still is one error left, when an unregistered user makes a post, i see an error on the "number of articles by user" column in the item page. Can you see that error?

Thanks.

[_CONEJO]

If you have an issue with the plugin, please open a support ticket in the market page : http://market.osclass.org/plugins/mobile/decent-mobile-theme_518 (button "open support ticket" )

If the developer does not reply in a few days, then contact info@osclass.org from the same email address your market's account was created, so we could talk to the developer and ask him why he's not replying.

Developers may or may not read and reply the forums.

[SteveJohnson]

Thanks

[SteveJohnson]

If you have an issue with the plugin, please open a support ticket in the market page : http://market.osclass.org/plugins/mobile/decent-mobile-theme_518 (button "open support ticket" )

If the developer does not reply in a few days, then contact info@osclass.org from the same email address your market's account was created, so we could talk to the developer and ask him why he's not replying.

Developers may or may not read and reply the forums.

Conejo,
I really think you guys need to do a bit more check before putting a product on the osclass market.

Look at the errors that this plugin has (yet) -

1.)  When an unregistered user makes a post, the "Total items" field shows an error ":  Undefined index: i_items in " in item.php

2.) When a user tries to change the password, after filling up the form, there are a lot of errors seen on the screen.

3.) The 404 error though it does exist, it does not work. Instead it uses the website's 404 page.

4.) On the user dashboard, "my favorites" goes into 404 error.

5.) When clicked on "account" on user dashboard, the theme gives errors.

We can again say "the developer will help and fix it" -  which he might, and i have emailed him a few days back (and also opened a ticket from the osclass market today). But here's the thing - Osclass needs to maintain atleast a basic quality of the product before allowing to sell. This case, however  shows lack of interest, laziness and unprofessionalism by the developer.