"Osclass database server is not available. Need more help?"

[stevef]

I am having difficulty installing osclass on a managed server hosted at 1and1.

The install program checks the software requirements, then goes on to ask for database details. When entered I get the following error

"Osclass database server is not available. Need more help?"

I know this means it cannot access the database, but I am at a loss as to why. The details entered are correct and I have successfully used them to install other applications. The database was created using myphp prior to starting the installation and is empty.

I have attached a copy of the details as entered for reference.

Any help would be appreciated.

[teseo]

Hi,

Have you tried setting as Host only "localhost"? 

Regards

[stevef]

Hi, teseo

Yes. I have also tried using the hosts ip , as well as adding the port number to the address.

I am confident of the address as the details were taken from myphp admin.
It is also the address used to successfully install other applications which are currently working.

Stevef


 

[teseo]

I don't think Osclass is expecting any port there, "localhost" should be enough. Anyway, take a look a your database using PhpMyAdmin, is still totally blank, no tables at all?

If your database has been just half-built, maybe it's some timeout problem. Did you try to add locations in the install step?

Going to bed now, sorry. Regards

[frosticek]

@stevef
Host port as you used is old, it stoped for me to work 1 month ago in my hosting. Instead of that you need to use "URL like" format, get in touch with support for your hosting, they will help you.